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Empire Comfort Systems

Many here at eFireplaceStore consider the Empire Brand one of - if not THE- best brand of fireplaces and heaters on the market. And if you've got one of these Empire comfort systems you no doubt feel the same way, but not everything is perfect, and that's why we have this page to help you find any replacement parts and accessories that you may need for your Empire Fireplace or heater in the Empire comfort systems family.

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Empire Q&A with the NFI Certified Specialists

* Please Note: All customer questions are answered by our NFI Certified Specialists free of charge!

My pilot light won't light. What can I do?

1 Answer

Your thermocouple is possibly not recognizing the pilot flame which is causing it to go out. You will want to clean the thermocouple with a piece of emery cloth or high grit (1000) sandpaper. This may resolve the issue. Another issue that could be causing this is the connection point between the thermocouple lead and the gas valve. Depending on your fireplace, there may be either a pair of lead wires or a solid copper lead that is held in place by a nut. Either way, loosening and cleaning the connection point at the gas valve will often make a difference, as excessive voltage drop can occur at this location and cause the pilot to drop out.

Submitted by: Tyler M. - NFI Master Hearth Professional on October 22, 2020

Most Helpful Answer

James

from Cedar Rapids, IA asked:

April 1, 2020

My pilot light is lit, but the remote control on switch will not turn the fireplace on. I have replaced the battery but still won�t turn on the fireplace. What could this mean?

1 Answer

Please be sure to replace the batteries in both the receiver and transmitter. If it is still not working, you can try to re-sync the remote with the receiver. If that still fails, you may have a burner orifice blockage.

Submitted by: Tyler M. - NFI Master Hearth Professional on April 1, 2020

Most Helpful Answer

A G.

from Cedar Crest, NM asked:

December 24, 2019

If I replace the empire heater with the same model wall heater do I have to replace the vent tubing that goes through the roof?

1 Answer

You should replace the venting with the unit. It is recommended.

Submitted by: Owen O. on December 24, 2019

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Gary W.

from WV asked:

November 10, 2019

my Empire stove pilot light keeps going out. What could be causing this?

1 Answer

Your thermocouple is likely not recognizing the pilot flame which is causing it to go out. You will want to clean the thermocouple with a piece of emery cloth or high grit (1000) sandpaper. This may resolve the issue. Another issue that could be causing this is the connection point between the thermocouple lead and the gas valve. Depending on your fireplace, there may be either a pair of lead wires or a solid copper lead that is held in place by a nut. Either way, loosening and cleaning the connection point at the gas valve will often make a difference, as excessive voltage drop can occur at this location and cause the pilot to drop out.

Submitted by: Tyler M. - NFI Master Hearth Professional on November 11, 2019

Most Helpful Answer

Pam

from Chicago, IL asked:

November 24, 2016

We have an antique copper fireplace surround that has had fingerprints on it for a long while now. Is there any way to clean those off without damaging the antique color?

1 Answer

Unfortunately, no. The oils that caused the copper to darken will be removed with any type of metal cleaner, but the result will be the entire area being significantly lightened as the metal surface is restored.

Submitted by: eFireplaceStore on November 25, 2016

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